Shipping Policy

Last updated: March 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from bluue store.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Delivery Time Estimates

Estimated delivery times depend on the destination:

• United Kingdom : 5–7 business days
• Europe: 7–14 business days
• United States: 10–15 business days

Please note that delivery times are estimates and may vary due to factors such as customs clearance, local postal services, or unforeseen carrier delays.

Shipping Partners

We work with trusted logistics providers and fulfillment partners to ensure safe and reliable delivery of your orders.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. bluue store is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If your order appears to be significantly delayed or lost in transit, please contact our support team. We will work with the carrier to investigate and assist where possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can resolve the issue promptly.

Related Policies

For additional details, please review:

• Refund Policy
• Terms of Service
• Privacy Policy

Contact Information

If you have any questions about shipping, please contact us:

bluue store
📞 Phone: +44 774498761
📍 Bluue Store, 100 Menzies Road,
Hastings, Saint Leonards-on-sea,
TN38 9BB, United Kingdom

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bluue.store@protonmail.com. Please note that returns will need to be sent to the following address: 

International House, 100 Menzies Road, Hastings, United Kingdom, TN38 9BB

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bluue.store@protonmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bluue.store@protonmail.com.